ktx8 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how ktx8 collects, stores, and uses your information.
Protecting Your Information Is Our Responsibility
This Privacy Policy ("Policy") applies to all individuals ("you" or "user") who use the websites and services operated by the ktx8 platform ("we", "our", or "ktx8"). This Policy describes how we collect your personal information, how we use it, with whom we may share it, and how we keep it secure.
By using ktx8, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our services. For any questions, contact us at [email protected].
What Information We Collect
When you register on ktx8, conduct transactions, or contact our support team, we may collect various types of information. A detailed description of the information collected is provided below:
1.1 Personally Identifiable Information
We collect the following information when you create and verify your account:
- Full name (as shown on your national ID or passport)
- Date of birth (for age verification — users must be 21 years of age or older)
- Email address
- Current address
- Nationality and country
1.2 Financial and Transaction Information
We collect the following during deposit, withdrawal, and payment processing:
- bKash, Nagad, Rocket, or Upay account numbers (for processing purposes only)
- Transaction amounts and dates
- Deposit and withdrawal history
- Balance and bonus usage records
1.3 Technical and Device Information
Information automatically collected when you use our platform:
- IP address and geographic location (at country level)
- Browser type and version
- Device type and operating system
- Page view history and session duration
- Information obtained from cookies and similar tracking technologies
1.4 Gaming and Betting Activity Information
To improve your gaming experience and ensure responsible gaming:
- Game play history and duration
- Bet amounts and outcomes
- Preferred games and categories
- Bonus claims and wagering progress
How We Use Your Information
ktx8 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily or beyond the purposes stated in this Policy.
| Purpose of Use | Details |
|---|---|
| Account Management | Registration, verification, login security, and account settings management |
| Transaction Processing | Ensuring deposits, withdrawal requests, and bonus disbursements are completed |
| Fraud Prevention | Preventing fraudulent activity, multiple accounts, and money laundering |
| Customer Support | Assisting with issue resolution via live chat and email |
| Legal Compliance | Complying with applicable laws, regulations, and regulatory authority directives |
| Service Improvement | Analyzing user experience and improving platform functionality |
| Responsible Gaming | Identifying problematic gaming patterns and providing necessary support |
Sharing Information with Third Parties
ktx8 never sells or rents your personal information. However, in the following limited circumstances we may share necessary information with trusted third parties:
3.1 Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These organizations are governed by their own privacy policies and may not use your information for any other purpose.
3.2 Identity Verification and KYC Services
To prevent fraud and meet regulatory requirements, we work with approved identity verification service providers. Only the minimum information necessary for verification is shared in this process.
3.3 Legal and Regulatory Authorities
Where we are legally required to do so in response to legal orders, court directives, or legitimate requests from competent authorities, we may provide necessary information. In such cases we will provide only what is required by law.
3.4 Technology and Service Partners
Information may be shared in a limited and secure manner with game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe) and technology partners for platform operation. These partners are required to be bound by strict data protection agreements.
Cookies and Tracking Technologies
ktx8 uses cookies and similar technologies to improve your user experience. The various types of cookies and their purposes are described below:
Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, security verification, and transaction processing. These cookies cannot be disabled.
Analytics Cookies
These cookies help us understand which parts of the platform users use most, which helps us improve our services. Information collected through these cookies is processed anonymously.
Functional Cookies
These cookies are used to remember your preferred language, gaming settings, and personalized display preferences. They make each of your visits more convenient.
Cookie Controls
You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may cause some important platform functions to not work properly.
Data Storage and Security
ktx8 gives the highest priority to protecting your information. We keep your data secure using industry-standard security measures.
5.1 Data Retention Period
We retain your information for as long as your account is active and for as long as necessary afterward to meet legal obligations. Financial transaction records are generally retained for up to five years, which helps satisfy legal requirements. After your account is closed, information is deleted in accordance with applicable law.
5.2 Security Measures
We take the following technical measures to protect your information:
- SSL/TLS encryption for all data transmissions
- AES-256 bit encryption for sensitive information
- Two-factor authentication (2FA)
- Regular security audits and vulnerability assessments
- Restricted access policy — only authorized staff may access information
- Real-time monitoring to detect suspicious activity
5.3 Response to Security Breaches
If a security breach occurs that may put your personal information at risk, we will notify you as soon as possible in accordance with applicable law. Report any security concerns directly to [email protected].
Your Rights and Controls
You have several important rights over your own information. ktx8 respects these rights and helps you exercise them.
Right to Access Information
You may request at any time what information we hold about you. We will respond within 30 days of receiving a valid request.
Right to Correct Information
If any of your information is incorrect, you may request that it be corrected. This can be done through account settings or via the support team.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, due to legal obligations, we are legally required to retain some information for a specified period.
Right to Object to Processing
You may object to the use of your information for certain purposes, such as marketing communications. This preference can be changed by going to account settings or by contacting the support team.
How to Exercise Your Rights
To exercise any of the above rights, email [email protected]. After verifying your identity, we will process your request promptly.
Age Verification and Minor Protection
Protection of Minors
ktx8 strictly prohibits use of the platform by anyone under 21 years of age. We verify age at registration and conduct identity document verification when necessary. We do not knowingly collect or process the information of any minor.
If we suspect that an account has been created by a minor, the account will be suspended, identity verification will be requested, and the account will be cancelled if necessary.
Changes to the Privacy Policy
Policy Updates
ktx8 may update this Privacy Policy from time to time. For any significant changes we will send a notice to your registered email and update the "Last Updated" date at the top of the page. Continued use of the platform after changes are made will be considered as your agreement to the new policy.
We recommend that you review this page regularly to stay informed about the latest changes.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:
Privacy Contact
Email: [email protected]
Live Chat: 24/7 support available in Bengali
We generally respond to inquiries on business days. For urgent matters, please use live chat.
Related Policies
Also read our other policies that affect your experience:
- Terms and Conditions — General terms of use
- Responsible Gaming — Safe Gaming Guidelines
- About Us — ktx8 Introduction
- FAQ — Answers to Common Questions